FAQs – TheUmeStore


How long will it take to get my order?

Delivery estimates are on each product page. We will do our best to get your orders out as soon as possible. Delivery details will be provided in your confirmation email.

Do you provide tracking information?

Yes, you will receive an email or SMS which contains your tracking information once the item has shipped.

What if my product is damaged?

We will accept returns if damaged upon arrival only with pictures of damage to the items.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.